1. Introduction
Xivralonklix ("we," "our," or "us") respects your privacy and is committed to protecting your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This privacy policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, use our services, or interact with us in any way.
By using our website or services, you consent to the collection and use of your personal information as described in this policy. If you do not agree with this policy, please do not use our website or services.
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Personal Identification Information
- Full name and title
- Email address
- Telephone number
- Postal address
- Date of birth (if provided)
2.2 Service-Related Information
- Style preferences and aesthetic interests
- Body measurements and sizing information
- Lifestyle information relevant to styling services
- Budget preferences and shopping goals
- Consultation notes and service history
- Photographs (if provided for styling purposes)
2.3 Technical Information
- IP address and browser type
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
- Pages visited and time spent on pages
2.4 Financial Information
- Payment information (processed securely through third-party payment processors)
- Billing address
- Transaction history
3. How We Collect Information
We collect personal information through various methods:
- Directly from you: When you fill out contact forms, book consultations, communicate with us via email or phone, or provide information during service sessions
- Automatically: Through cookies, web beacons, and similar technologies when you visit our website
- From third parties: Such as payment processors, analytics providers, or social media platforms (with your consent)
- Public sources: Information available publicly that is relevant to our services
4. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide personal shopping assistance, styling consultations, wardrobe curation, and related services
- Communication: To respond to your inquiries, send service updates, appointment reminders, and important notices
- Personalization: To tailor our services to your preferences, style, and needs
- Business Operations: To process payments, manage appointments, maintain service records, and improve our services
- Marketing: To send you promotional materials, newsletters, and information about new services (with your consent, which you can withdraw at any time)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Website Improvement: To analyze website usage, improve user experience, and optimize our website functionality
- Security: To protect against fraud, unauthorized access, and other security threats
5. Disclosure of Information
We may disclose your personal information to:
- Service Providers: Third-party companies that assist us in operating our business, such as payment processors, IT service providers, and analytics services
- Business Partners: Retailers, brands, or other partners relevant to providing shopping assistance services (with your explicit consent)
- Legal Authorities: When required by law, court order, or government regulation, or to protect our rights and safety
- Professional Advisors: Lawyers, accountants, and other professional advisors (under confidentiality obligations)
- Business Transfers: In connection with any merger, sale of assets, or acquisition of our business
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, regular security assessments, and staff training on data protection. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Service records and transaction information may be retained for legal and business purposes for up to 7 years after the last interaction.
8. Your Rights
Under Australian privacy law, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate, incomplete, or out-of-date information
- Deletion: Request deletion of your personal information (subject to legal and business requirements)
- Objection: Object to certain types of processing of your information
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Request transfer of your information to another service provider (where applicable)
- Withdraw Consent: Withdraw consent for processing based on consent (where applicable)
- Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our use of cookies, please refer to our Cookies Policy.
10. International Data Transfers
Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with Australian privacy law. By using our services, you consent to such transfers.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our handling of your personal information, please contact us:
Email: support@xivralonklix.world
Phone: +61 4 1215 9699
Address: 12 Willowbank Crescent, Richmond VIC 2004, Australia
You can also visit our contact page to send us a message.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
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